You cancel in your admin area, under Plan. Your tour simply stays up until the end of your current period; after that it goes dark and everything is kept for another year, so renewing is one button.
Visitors get a message that the tour has ended. Your steps, texts, photos and settings stay, and you can still sign in to your admin area. If you want to continue later, we switch it back on and everything is still there — printed codes keep working too.
A year after the day your tour went dark, we delete it: the steps, the photos, the participants’ submissions and the sign-in accounts. You get a message about that a month in advance, at the address on your invoice.
Want to keep your material? Up to that date you can simply sign in and download the submissions as a zip. Let us know as well, and we will think along.
Your invoices and your contract history. We are legally required to: an invoice has to be kept for seven years. And your file in our records stays, so we know who you were if you come knocking again later.
They fall under the retention period you set yourself, so they usually disappear earlier. See How visitors are counted for what we record about a visitor at all.
That is possible. Let us know and we will delete your tour and everything under it straight away instead of after a year.
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